We're here to answer all your questions.

What is included in the template bundle?

Each bundle includes editable Figma and Canva files, helpful placeholders, a usage guide, and instant digital download with lifetime access.

What tools are compatible with these templates?

Templates are fully editable and come in Figma for advanced design and Canva for easy, browser-based editing and brand customisation.

Can I use these templates for commercial projects?

Yes, you can use these templates for commercial projects. However, reselling or redistributing the templates as standalone products is prohibited, as outlined in our Terms of service document.

Do I need prior experience to use these templates?

No prior experience is required. Our templates are designed to be user-friendly, making them accessible for both beginners and experienced professionals. Each template includes pre-filled placeholders and a simple instructional guide to help you get started quickly.

General questions

How do I open and edit the templates?

Just open the Figma or Canva file from your download. In Figma, duplicate the file to your workspace; in Canva, click “Use template.” You can then customise everything, no design experience needed.

What are the recommended software versions?

Figma works in any browser or desktop app with no install needed. Canva templates work with both Free and Pro accounts, right in your browser. For best results, use the latest version of Chrome, Safari, or Firefox.

How do I export the templates after customising them?

In Figma, select what you want to export and choose a format like PDF, PNG, JPG, or SVG. In Canva, click “Share” → “Download” and pick your format. Then just save it to your device, easy for sharing, printing, or presenting.

Can I convert these templates to other formats?

Yes, you can export Figma templates as PDF, PNG, JPG, or SVG. For PowerPoint, some elements may need to be manually recreated. Canva templates can be downloaded as PDF, PNG, or JPG, but note that some formatting may not carry over perfectly.

Technical questions

What if I encounter issues with the files?

Ensure you’re using the recommended software version.
Re-download the file from your confirmation email or account dashboard.
Verify you’re opening the correct file format.
If the issue persists, email us at contact@veilworx.com with details (template name, software, and a screenshot/description). We’ll assist you promptly.

Can I request additional templates or features?

Yes! We’re always expanding our collections. If you have a specific request, reach out to us via the Contact page. While we can’t guarantee every request, we value your feedback when creating new templates.

Are there tutorials or resources to help me get started?

Yes! Each template includes a quick start guide. You can also explore our Knowledge Hub for blog articles and tips. Plus, we’re working on professional courses to guide you step-by-step so stay tuned!

What happens if I lose my files?

You can re-download from your confirmation email or your account’s order history. If you can't find them, contact our support team with your order details, and we’ll resend the files. For future reference, we recommend backing up your templates in a secure location.

Support and feedback

Design resources that deliver results

Contact

Email: contact@veilworx.com

Address:
Office 9944, 182-184 High Street North East Ham London
E6 2JA

Business hours:
Monday to Saturday: 10am to 6pm
Sun: Closed